IncidentFlare

Terms of service

These terms cover your use of IncidentFlare — the status pages, uptime monitoring, alerting and on-call scheduling reachable from this site. Using the service means you accept them. If you are agreeing on behalf of a company, you confirm you may bind it.

In these terms we and IncidentFlare mean the operator of this service, and you means the person or organisation with an account. We do not publish a postal address here. If you need our details for a legal, tax or regulatory reason, write to hello@incidentflare.com and we will provide them.

1. What the service does

IncidentFlare hosts public status pages, checks URLs you give us over HTTP, records incidents and maintenance, and pages people through the channels you configure — Slack, Telegram, email, webhooks, and on-call rotations built on those. Which of these you get depends on your plan, and the current limits are published on the pricing page.

2. Your account

  • Give us an email address you actually read. It is how we reach you about the service.
  • Keep your password and API tokens to yourself. Anything done with your credentials counts as done by you, and a leaked write token can change your public status page.
  • You must be at least 16 years old.
  • You can delete your account yourself, at any time, from Settings. It removes the workspace, its pages, its history and its subscribers.

3. What you may not do

  • Point monitors at hosts you do not own or have permission to test. Monitoring is a request every minute or so; aimed at someone else it is a nuisance at best.
  • Use the checker or the webhook sender to probe internal networks, scan for open ports, or reach anything you could not reach yourself. We block private address ranges, and working around that is a breach of these terms rather than a clever trick.
  • Add subscriber addresses that did not ask for your updates. Subscribers confirm by email before we send them anything, and importing a list defeats the point.
  • Publish unlawful content on a status page, or use one to impersonate a service that is not yours.
  • Resell the service as if it were your own product, or use it to build a competing one. Running it for your own clients as part of your work is fine.

If something you do threatens the service or other users, we may suspend the account first and explain afterwards. We will explain.

4. Free plan

The free plan is free, with the limits published on the pricing page, and we intend to keep it that way. We may change those limits; if a change would reduce what you already rely on, you get at least 30 days notice by email, and a copy of everything on request, before it takes effect.

We may remove a free workspace that has been completely unused for twelve months, after emailing you at least 30 days before, so you can ask us for a copy or simply log in.

5. Paid plans and payment

  • Paid plans are priced per product, not per person, at the rates on the pricing page.
  • There is no card form. Plans are arranged by email and billed by invoice, in advance, per month or per year.
  • If an invoice goes unpaid for 30 days we move the workspace back to the free plan. We do not delete your data over money.
  • Prices can change with 30 days notice. A change never applies to a period you have already paid for.
  • Paid time already used is not refundable, but if you cancel we will not invoice the next period.

6. What we do not promise

This matters more here than in most terms, because the product is about being told when something breaks.

  • There is no uptime guarantee and no SLA, on any plan, today. If that changes it will be written down and dated.
  • Alerts can fail. A check can be wrong, a provider can drop a message, a phone can be in a tunnel, and our own host can be the thing that is down. Configure more than one channel, and do not make IncidentFlare the only reason someone would find out.
  • Uptime figures we display are what our checks observed from where they ran. They are evidence, not an audited measurement.
  • The service is provided as it is, without warranties beyond those the law gives you and we cannot exclude.

7. Your data and your content

Your configuration, incidents and history stay yours. You give us only the permission needed to run the service: to store that content, and to display the parts you mark public on the status page and its feeds. A public status page is public — that is its job.

Ask us and we will send you a machine-readable copy of your workspace, on every plan and at no charge. How we handle personal data is described in the privacy policy, and if you are a customer whose own users rely on us, the data processing terms apply.

8. Changes to the service and to these terms

We will change the service; that is what a live product does. For changes that materially reduce what you get, or for material changes to these terms, we email you at least 30 days beforehand. Continuing to use the service after that is acceptance. If you disagree, delete the account — you can ask us for your data either way.

If we ever shut the service down, you get at least 30 days notice, a machine-readable copy of everything in it, and a refund of any paid period you have not used.

9. Liability

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or for anything a consumer protection or data protection law places beyond agreement.

Beyond that: we are not liable for indirect or consequential loss, for lost profit, revenue or goodwill, or for the consequences of an alert that did not arrive. Where liability can be capped, it is capped at what you paid us in the twelve months before the claim. On the free plan that is zero, which is the honest arithmetic of a free service and a reason to keep a second channel configured.

10. Ending it

You can stop at any time by deleting your account. We can end the agreement if you breach these terms and do not fix it within 14 days of being asked, or immediately if the breach is serious — unlawful content, attacking others, or trying to break the service.

11. Law and disputes

These terms are governed by the law of the country where the operator of IncidentFlare is resident, and disputes belong to the courts there. If you are a consumer, this does not take away the protection of the mandatory law of the country you live in, and you keep the right to bring a claim there.

Before any of that, email hello@incidentflare.com. Most things a lawyer would bill for are a misunderstanding that a reply can fix.

12. Contact

hello@incidentflare.com reaches a person who works on the product.

Last updated 14 August 2026.